FAQ

FAQ

General FAQ

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. Therefore, we cannot guarantee changes or cancellations once your order has been placed. If you need to make an amendment, please contact support@arkossupply.com within 24 hours, and we will do our best to assist you.


What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay.

We also offer Klarna installment payments for customers in select countries, including the United States, United Kingdom, Germany, France, Italy, Spain, Switzerland, and most EU countries.


What currency will my order be charged in?

Our platform automatically adjusts the currency based on your shipping country. We support USD, GBP, EUR, AUD, AED, SGD, CAD, MXN, HKD, CHF, and JPY.


Where do you ship?

We offer worldwide shipping, including all European countries, Asia, the United States, and the United Kingdom.


What are the delivery times?

  • Standard Shipping: 7–15 business days

  • Express Shipping: 4–7 business days

    Note: Processing time before shipping is 1–2 business days.


What should I do if I receive a defective product?

If you receive a product with a defect, please contact support@arkossupply.com with your order number and photos of the item. Our team will assist you in resolving the issue promptly.


Can discount codes be used on sale or preorder items?

Discount codes are generally not applicable to preorder items or products already on sale. If you’re encountering issues while applying a code, ensure it is entered exactly as provided, including correct capitalization.


What is your return policy?

Products can be returned within 30 days of delivery, provided they are in original, unused condition with all packaging and tags intact. Customized items are not eligible for return. Return shipping costs are the responsibility of the customer.


Is there a warranty on Arkos Supply products?

Yes, all Arkos Supply products come with a 12-month warranty covering functional defects related to materials and workmanship.